Returns & Exchanges

At Ybera, we are committed to your hair's beauty and satisfaction. If you are not completely happy with your purchase, you may return or exchange eligible products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring they are unused and unopened to qualify for a full refund.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Credit

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.