Frequently Asked Questions
Everything you need to know about your Ybera beauty journey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are Ybera products safe for color-treated hair?
Yes, all Ybera products are formulated to be sulfate-free and paraben-free, making them perfectly safe and effective for maintaining the vibrancy of color-treated and chemically-processed hair.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
Do you test your products on animals?
Absolutely not. Ybera is committed to ethical beauty practices, and all of our products are 100% cruelty-free and never tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay and Klarna.
How can I track my package?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress in real-time.